I called a few weeks ago and asked David to price some work on my car. He explained that they were very busy, but promised to get the work priced. After two days, i called back and David told me again that he was covered up but it was still on his desk to do. I figured he was just blowing smoke. Now even though my repairs were not an emergency, i also needed an oil change and i am impatient by nature. I took the car to Ford and had them do my oil change and tire rotation, and price the other two items that i had asked David to price. I no sooner dropped the car at Ford and i had a voicemail from David with my pricing... I know, right? I told you i am impatient. After holding my car hostage for 5 business days and not returning my calls, Ford finally called me with an astronomical number to do the two services i had them price. I called David and told him as soon as i had the car back from Ford i'd get it to him to do the work. Dropped it off with him at closing time on Thursday. Here's the best part, while it was at Ford, they told me that i also needed three other major services done as well, so i had David look at the car when i got it there to verify and price those issues in addition to the work i was releasing him to do. Fast forward to Saturday morning... David just called me. My car is done. Only the work i had originally approved to be completed was done, because that was all that NEEDED to be done. Ford was full of bologna... scamming me on repairs that while may indeed be needed one day, aren't needed today. KAM'S could have taken a large chunk of money from me, and i would have been none the wiser. They are extremely honest on all fronts, and i would definitely recommend them to my friends and family. Thank you David and KAM's!!