I appreciate the time you took to look at my car and let me know what was wrong. I would have appreciated knowing ahead of time that there was a charge for the estimate. I gladly paid it but still would have been more comfortable if it was mentioned ahead of time
Thank you for your feedback, Richard. We try our best to always let our customers know about any expenses before doing any work. We apologize if our diagnostic fee was not clearly relayed to you in advance as that is our standard practice. Please understand that we had to diagnose the issue in order to give you an estimate. Our estimates alone; however, are free of charge.
- KAMS Auto Service Center