1. Overall, how satisfied were you with the repair facility/experience?



2. How satisfied were you with the repair facility regarding convenience of obtaining service?



3. How satisfied were you with the repair facility regarding courtesy/helpfulness of service personal?



4. How satisfied were you with the repair facility regarding clear explanation of charges and work performed?



5. How satisfied were you with the repair facility regarding your vehicle? Was it ready when promised?



6. How satisfied were you with the repair facility regarding the quantity of work performed?



7. How satisfied were you with the repair facility regarding the cleanliness of facility?



8. In what areas do you think KAMS Auto Service Center can improve your experience?



9. Based on you recent experience at this facility, how likely are you to recommend the repair facility to others?